International Efforts to Bridge Digital Divide
Bridging the digital divide has truly been a challenge in the
United States, but the obstacles faced there pale in
comparison to much of the rest of the world. Less developed
countries, especially those in the south, are often plagued by
limited infrastructure, low income and literacy levels, and
restrictions on free expression and democratic participation.
In countries where citizens still struggle for reliable
sources of food, water, medical care and educational
opportunity, bridging the digital divide may seem like a lofty
goal indeed. Information and communication technologies will
never be a magic bullet that eliminates the need for sound
developmental investments, but they can serve as a crucial
factor, enabling NGOs, governments and individual citizens to
improve the quality of life at home and abroad.
This section of the Digital Divide Network highlights examples
of the many innovative efforts attempting to bridge the
digital divide around the world, including activities at the
local, national, regional and international levels.
The Digital
Divide on an Analog Continent
Mark Moore, The Source ISP
January 28, 2002
My wife and I moved from the
United States to Uganda in 1994 to serve as missionaries and
development workers in the rural areas of eastern Uganda. We
left America in the nascent stages of Internet revolution and
arrived in Uganda where 95% of the community had yet to
experience analog technology much less anything digital. There
were no service providers and no cell phones. We communicated
with our family in the US by sending an occasional fax at a
whopping $9 a page.
Eight years later, things have radically changed. Cell phones
have swept the country, offering reliable and moderately
affordable communication for the masses. Internet connectivity
has progressed from a rare luxury for the rich to a felt need
for the middle class. Internet cafes are flourishing
throughout the capital city of Kampala, with prices for a
minute’s use falling to less than one-tenth of the cost three
years ago. Ugandans have abandoned those $9 faxes and are now
sending the same information for mere pennies.
But even as communication barriers fell, new divides (some
immediate, some gradual) emerged in Uganda. Internet access,
though certainly affordable to the middle class in the urban
area of Kampala, is still mostly non-existent for the 90% of
Ugandans who live away from Kampala. (Granted, the majority of
that 90% are busy searching for things that you can’t find on
Yahoo, like water and food, but a substantial percentage of
the population is informed and ready to access information on
the Web.)
While it is true to say that the digital divide in Uganda
finds itself drawn along the same traditional dividing lines
that delineate “haves” and “have nots” in other countries --
economic, educational and ethnic/racial factors -- it is also
important to note that there is another key factor in Africa
playing a fundamental role in dividing the “haves” and the
“have nots” in our communities. That factor is proximity. In a
land-locked nation like Uganda, where fiber optic networks are
virtually non-existent, a community’s proximity to a VSAT link
(they are called IDG’s -- International Data Gateways -- in
Uganda) is a primary factor in the affordability of Internet
access for that community. That’s bad news for places like
Uganda, where very few IDG’s exist -- and none exist outside
the capital city.
A few years ago we launched a community connectivity
initiative aimed at doing something about our “proximity”
problems. The number of users was steadily growing in our
community of Jinja, the second largest urban area in Uganda.
Those who wanted to get connected were making expensive
long-distance calls to the capital city of Kampala. That meant
that in addition to a $50 a month charge by the ISP for
dial-up privileges, customers were paying an average of $75 a
month to the local telecom for long-distance charges. Internet
access was dreadfully slow and to add insult to injury,
exorbitantly expensive.
Convinced that we had enough users in our community to deserve
a hearing, we made a trip to the largest ISP in the country
and asked if we might work together with them to put in a
local Internet point of presence (PoP) in our community. We
explained to them how we were already running a community
development project that was serving as a community idea and
information center. We had a small cafe, a library, some
computers and videos available to the community at little or
no cost. We were willing to provide them a location for their
local PoP and to ensure that the electrical power was always
on and the phone lines free. We wanted no pay and were even
willing to absorb some of the running costs; we just wanted
connectivity for our community. They refused our offer, noting
that the number of users in our community would not offer a
profit for them.
We left that meeting more discouraged than ever about the
prospects of securing a dedicated connection for our
community. That afternoon I met with a friend at a local
coffee shop to commiserate our failure, and the idea of a
community-oriented ISP was born as we scribbled on a napkin.
We contacted some friends in Dallas, Texas, who listened to
our business plan and decided to loan us the $7,000 we needed
to buy our equipment. Another friend who worked for Cisco
Systems chimed in with a list of the equipment we needed.
Within a few months we had successfully bid on eBay for a rack
of old modems ($150), a Port Master (yesteryear’s backbone for
dial-in technology), and a used Cisco 1600 series router. We
loaded Linux on an old Pentium PC (it still serves as our mail
server), and our makeshift ISP was launched.
We were fortunate that the old state-run Uganda telecom had
just sold to an international consortium that had begun a
comprehensive upgrade of facilities. They had, for example,
just installed a new digital switch at our local telephone
house, so we were the first to utilize a technology that
allowed our users to reach our server by dialing just one
number.
After an initial stage of dialing into Kampala to pick up our
customers’ mail, we gathered a large enough group of community
users to lease a dedicated Internet connection from the local
telecom. Using a cable modem, we provided a 64-kilobit pipe to
our users. It was a service that no single user in our town
could afford, but collectively we were able to provide for
ourselves.
We now have in excess of 150 dial-in users and have played a
leading role in bringing reduced Internet access costs to our
community. We have proudly connected schools and NGOs, and we
have offered affordable access to the public via our Internet
cafe. Perhaps most importantly, the majority of our daily
operations are managed by bright, young, tech-savvy Ugandans.
They are far more familiar with the technologies vital to our
sustainability than those of us who launched the project.
Recent stages of the project have included the addition of
large multinational companies to our community initiative. Our
newest partner, a Scandinavian-based construction company,
hopes eventually to secure a 512k dedicated link to the
Internet -- that’s many times larger than our entire town of
40,000 people currently has access! As long as we are able to
manage the bandwidth and ensure that they get their maximum
upon request, they are thrilled that their pipe will be
available to the community during their downtime. In addition
to being sold on the idea of helping the community, they
quickly saw the financial incentive to working with us to use
our collective buying power to purchase pipes to the Internet
at reduced rates.
Our hope is that our community connectivity initiative can
spur interest in other areas of Africa where large
multinational organizations are already piping connectivity
into their worksites and office buildings. In many areas,
there are several firms working alongside one another with
each firm commandeering high quality, dedicated Internet
access as a necessity to their day-to-day operations. If these
companies could follow our lead in Jinja and allow their
connectivity to be shared by others in town, they would
realize not only better service but also lower prices for
their connectivity. (For example, the price would go down if
they bought a 256k pipe collectively as opposed to four
separate 64k connections.) In Uganda, the savings realized by
buying big pipes as opposed to smaller ones is as much as 25
percent.
The missing ingredient in most areas is the presence of a
community-oriented provider with the integrity to ensure that
each partner gets their bandwidth on demand. The companies
themselves cannot be expected to fill this role; their bottom
line is profit. The ISP’s cannot fill this role because
selling connectivity to each organization separately is in
their best interest financially. Failure to work together
creates the situation currently seen all over in Africa where
dedicated bandwidth sits idle every weekend and evening after
5pm. It is as if each company has built its own very smooth
super highway to drive on and refused access to the public
even when the highway is not in use by the company trucks!
This is acceptable in western countries where the community
has plenty of alternative routes to the Internet. In places
like Uganda it’s a shame, because sharing the bandwidth with
the community would not cost the companies anything. Again,
the key ingredient is someone to direct traffic.
Many challenges face our project in the future. We do not
expect, for example, to compete in the long-term with
for-profit providers that are now arriving in our community.
Eventually they will be better able and better equipped to
serve our community with reliable, affordable access. At that
point we will step aside and look for new, creative ways to
serve our community, content with the realization that we
played a role in showing them that providing access to our
community was worth their time.
Source:
Digital Divide Network
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